We accept Visa, Mastercard, Am/Ex, Discover and PayPal
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Privacy Policy
Online Orders
Purchase online via credit card using our secure server. You will receive a confirmation e-mail immediately after ordering. When you place an order online, you enter your payment information on a "secure" page that uses SSL (Secure Socket Layer) Technology. This page will "encrypt" or code your information so that it is not visible as it travels the internet.
Phone Orders
Orders can be placed by phone Monday through Friday from 9:00 am - 6:00 pm PST at:
310 433-4403 or 888 LIV-GOOD (888 548-4663).
Delivery and Shipping
Domestic Shipping: Most ordesr are sent within 24 hours, however, (in case's of low inventory) it may take up to five working days from the time the order is received until package is shipped out. Please take this into consideration when purchasing expedited shipping. If your delivery is time-critical, please call or e-mail ahead to confirm availability. If you need to ship to a PO Box, select "US Mail - Priority" as UPS and FedEx will not delivery to a PO Box.
International Shipping: Please inquire before ordering. Not available at all times.
Lost or Damaged Shipments
We are not responsible for merchandise lost or damaged in transit; you must file a claim with the delivery carrier. Contact us within three days of delivery (or expected delivery) and we will provide you with necessary tracking and shipment information.
Defective Merchandise
In the event that an item appears defective upon arrival, please contact us by phone within 48 hours.
Returns
Our goal is 100% customer satisfaction. We want you to be happy with your purchase. That is why every item we sell is carefuly tested and inspected before we ship to you. If you are not satisfied within 30 days of purchase, you may return the item for replacement or credit. Some products ordered from LivenGood LifeStyles are shipped directly from the company that manufactures the product and manufacturer's warranties would apply. We accept returns under the following conditions:
1. Merchandise must not be damaged or broken and must be in the condition in which it was received.
2. For full refund: call for return number, which must be placed on the outside of package.
Package must be returned within 7 days of receipt in condition sent.
3. Customer pays return shipping costs. No CODs accepted.
4. Merchandise must be sent by either UPS, FedEx, or USPS with tracking and insurance for full purchase price.
5. Merchandise must be properly packed. We will not issue a credit for items damaged in transit due to improperly protected packages.
Once the merchandise is received and inspected we will issue a credit for the amount of the returned item(s) plus sales tax (original shipping is not refunded).
Product Availability
We will do everything we can to get your order to you in as timely a manner as possible. If the item listed is out of stock or has been discontinued, we will contact you by email or phone to let you know your options. You can choose to have the item taken off your order or you can choose a replacement product instead.
Privacy Policy
The privacy practices of this policy apply to our services available under the domain and subdomains of www.Livengood-Lifestyles.com and www.MacaLive.net.
We recognize that privacy is an important issue, so we design and operate our services with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use our services related to the Website, as well as some of the steps we take to safeguard use of the Website.
Information We Collect
You can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal. You always have the option to not provide information by choosing not to use a particular service or feature.
For every visitor, we automatically collect and store: the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access the Website; and the Internet address of the site from which you linked directly to our sites. We use this information only as anonymous aggregate data to determine the number of visitors to different sections of the Website, to ensure the Website is working properly, and to help us make the Website more useful. We use your IP address to help diagnose problems with our server, and to administer the Website. Your IP address is also used to gather broad demographic information. We do not install, download or otherwise distribute or utilize Spyware on the Website.
How We Use Information We Collect
We do not sell, rent, trade or otherwise share any personally identifiable information about our users to any third party. This includes, but is not limited to the names, addresses, e-mail addresses, and phone numbers of our users. In addition, we will not disclose any personally identifiable financial or security-related personally identifiable information. We will only release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).
Email
Any information that is submitted to us via email becomes our property and may be used at its discretion. The information you send to us may be stored and used to improve the Website and our products, or it may be reviewed and discarded.
Cookies
Upon your first visit to the Website, a cookie is sent to your computer that uniquely identifies your browser. A "cookie" is a small file containing a string of characters that is sent to your computer when you visit most websites. We use cookies to improve the quality of our service and to better understand how people interact with us. We doe this by storing user preferences in cookies and by tracking user trends and patterns of how people search. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features or services of this Website may not function properly without cookies.
Security Measures
Your information is stored on servers located in the United States. We use secure socket layer (SSL) encryption and firewalls to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is stored securely. However, even the most robust security systems are not foolproof and users should consider this when revealing any personally identifiable information to any party over any form of media.
Email that you send us is not necessarily secure against interception. If your email communication includes sensitive information like your Social Security number, your bank account number, or your credit or charge card numbers, contact us through one of our secure online forms or by mail or telephone.
Children
We do not sell products for purchase by children. If you are under 18, you may use the Website only with the involvement of a parent or guardian.
Links
The Website may contain links to other sites. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites and make no statement on the privacy policies of sites not under our direct control.
Credit Service Provider
We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Communication
If you have any questions about this privacy statement, or our privacy practices, you can contact the company by sending a letter to:
Livengood-Lifestyles
2568 Via Tejon
Palos Verdes Estates
California, 90274
310 433-4403
888 LIV-GOOD
(888 548-4663)
EMAIL
Changes
Our business changes regularly; this privacy statement will change also, and use of information that we gather now is subject to the privacy and security statement in effect at the time of collection.
You should check this policy frequently to see recent changes.
By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access the Website.